{"store":{"baseInfo":{"podcastTitle":"story RH","slug":"storyrh","podcastDescription":"Le podcast RH qui ne vous raconte pas d'histoires","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/7493249/Logo-Story-RH-fond-blanc.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7493249/Logo-Story-RH-fond-blanc_1200x628.jpg?s=135b23ec3a10e51d7d5dee2d616a7e6f&e=png","podcastUrl":"https://storyrh.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/storyrh/feed.xml","theme":"playlist2","podcastDeepLink":"https://www.podbean.com/pu/pbblog-rqauh-725681","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":31,"gmtAdjustment":"GMT+01:00","useDaylightTime":1,"value":1,"text":"(GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna","daylightStartTime":"Last Sunday of March +1 Hours","daylightEndTime":"Last Sunday Of October +1 Hours","timezone":"Europe/London"},"podcastDownloads":null,"totalEpisodes":409,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Mahé Bossu, Patrick Storhaye","engagementStatsBaseUrl":null,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-rqauh-725681-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fstoryrh.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog7493249%26podcastIdTag%3Drqauh&dfl=https%3A%2F%2Fstoryrh.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/49DLVWDY1Xgo1MiJbudsyw","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/efab09f3-29bd-492b-935a-7458aa60503b","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"Samsung","link":null,"image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/Samsung.png","title":"Search the podcast title on Samsung Podcast app."},{"name":"Podchaser","link":"https://www.podchaser.com/podcasts/story-rh-2144365","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/Podchaser.webp","title":null}],"components":{"base":[{"id":"MainStyle","val":"dark"},{"id":"Font","val":"Roboto"},{"id":"SecondaryFont","val":"Roboto"},{"id":"PlayerColor","val":"#F319C3"},{"id":"PlayerStyle","val":"player2"},{"id":"PlayerWave","val":"hide"},{"id":"Favicon","val":"https://mcdn.podbean.com/mf/web/4kt9p2/Logo-Story-RH-fond-blanc.png"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#ffffff"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/4naeet/BG-provisoire-pour-Podbean.jpg"},{"id":"BackgroundImageForMobile","val":null}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"SecondaryPageBackgroundImage","val":"https://mcdn.podbean.com/mf/web/4naeet/BG-provisoire-pour-Podbean.jpg"},{"id":"SecondaryPageBackgroundImageForMobile","val":null}],"episode-list":[{"id":"EpisodeListType","val":"list"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#ffffff"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/13wa98faAuDq","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-YeggbVtxYugY","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2020 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":[{"name":"google-site-verification","content":"CTIwyDNeHjYFRw5FkGlJEGyEapIpSktRGyLAaoQ5lhA"}],"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":null,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://storyrh.podbean.com","apiCommonParams":{"t":"67243a64","clientSignature":"342408b4d41f0ef56ddf46ccfc3cfa20","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb17867832-nkpyh","episode":{"id":"pb17867832","idTag":"nkpyh","title":"Quand l’excès de conformité tue l’expérience client","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog7493249/vignette162_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog7493249/vignette162_1200x628.jpg?s=bc2456a0a4a561910f5038c89a46134a&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog7493249/vignette162.jpg","previewContent":null,"content":"

Dans cet épisode nous allons parler de « compliance », de conformité et du fait que son excès peut conduire à détériorer significativement l’expérience client.

","publishTimestamp":1639283400,"duration":323,"mediaUrl":"https://mcdn.podbean.com/mf/web/jigpdc/Id_Podcast_162_mixage_final79xzi.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-nkpyh-110a438","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-nkpyh-110a438","transcriptUrl":null,"permalink":"/e/quand-l-exces-de-conformite-tue-l-experience-client/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB110A438NKPYH","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":573,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-nkpyh-110a438","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb17867832","idTag":"nkpyh","title":"Quand l’excès de conformité tue l’expérience client","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog7493249/vignette162_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog7493249/vignette162_1200x628.jpg?s=bc2456a0a4a561910f5038c89a46134a&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog7493249/vignette162.jpg","previewContent":null,"content":"

Dans cet épisode nous allons parler de « compliance », de conformité et du fait que son excès peut conduire à détériorer significativement l’expérience client.

Quand l’excès de conformité tue l’expérience client

Comments (0)